Q: How often do your tours go out?
A: We work 7 days a week, we go any day we reach the minimum number of participants needed for each tour.
Q: Where do you pick up?
A: We pick up in New Orleans at any hotel, Bed & Breakfast or restaurant downtown, uptown (close to St. Charles Ave.), in (or close to) the French Quarter, and on the Westbank. We do not pick up by the airport, in New Orleans East, in Slidell, or on the North Shore.
Q: Where do you drop off?
A: Same places we pick up.
Q: What time and place will we be picked up?
A: We will give you an exact pick up time and meeting place when your tour is confirmed, usually around 30 minutes prior to the tour starting time.
Q: How can we pay?
A: When we call you or email you to confirm your tour(s), we will ask for your email address, then we email you an invoice through PayPal . You will be asked to bring your PayPal payment receipt as ticket to board our tour van.
Q: Can we book at the last minute?
A: Yes, if that case we do require a credit card to hold and guarantee your seats once the tour is confirmed. This is just a guarantee, final payment in that case is made to the driver directly with a credit card or cash.
Q: What happens if we cancel a reservation?
A: We must have 48 hours notice of cancellation prior to the tour in order to get 50% of the tour price refunded.
Q: Is the tip included, and what is customary?
A: No, it is not. Usually a 15 to 20 % gratuity is welcome when the driver/guide meets or exceeds your expectations.
Q: Do you give any AAA or Senior Citizen Discounts?
A: No, but we offer a 10% discount to active military personnel as well as to Travel agents with an IATA number and we do promise you a great tour!
Q: What if I have a special need?
A: Please tell us if you have any special needs, car sickness, diet or disability, so we can better accommodate you.
Q: Can we do a morning tour and an afternoon tour on the same day?
A: Yes, we would drop you off first from the morning tour to get a quick bite to eat, and you can arrange with your driver a pick up time and place for the afternoon tour.
Q: What if it rains, is the tour canceled?
A: We never cancel a tour once it is confirmed! We go rain or shine, unless there is a hurricane or a flood! We have golf umbrellas on board for those who forget to bring their own. In case of lightning, the Airboat tour may be shortened, postponed, or replaced with the Cajun Bayou tour because it is a covered boat.
Q: Are your vans wheelchair accessible?
A: We do not have a lift, however we can take folding (collapsible) wheelchairs. We can take up to two wheelchairs at a time. Our vans have NO trunk so they would need to fit between the end of the first bench seat and the side door. For safety reasons, our guides cannot lift guests or wheelchairs in and out of the vehicle. If you are bringing a wheelchair on board, you or another member of your party must be able to move the wheelchair in and out of our vehicle.
Q: How much walking is involved?
A: Usually very little, it depends on the tour.
Q: Do you allow smoking on board?
A: No, sorry, we do not ever allow smoking on board.
Q: Do we have to worry about bugs and mosquitoes?
A: No, the swamps and bayous where we go do not have stagnant water, so there are no bug problems.
Q: What's the difference between a bayou tour and a swamp tour?
A: They are the same thing!
Q: How far away from New Orleans are the plantations?
A: On average, about a one hour to 90 minutes drive from the city.
Q: What do we wear, is there a dress code?
A: No, there is no dress code, wear whatever you feel comfortable in. For the airboat ride we recomment glasses or sunglasses for eye protection as we go fast.
Q: I left something on the van, what do I do?
A: We are usually unable to bring back lost items to your hotel. If you believe you left something behind, please call us.