Q: How often do your tours go out?
A: We tour 7 days a week, we go any day we reach the minimum number of participants needed for each tour.
Q: Where do you pick up?
A: We pick up in New Orleans at any hotel, Bed & Breakfast or restaurant downtown, uptown (close to St. Charles Ave.), in (or close to) the French Quarter, and on the Westbank.
We do not pick up by the airport, in New Orleans East, in Slidell, or on the North Shore.
Q: Where do you drop off?
A: Same places we pick up.
Q: What time and place will we be picked up?
A: We will give you an exact pick up time and meeting place when your tour is confirmed, usually around 30 minutes prior to the tour starting time.
Q: How can we pay?
A: When we call you or email you to confirm your tour(s), we will ask for your email address, then we email you an invoice through a secure and encryped site, you can pay with either your credit card, or your PayPal account. You will be asked to bring your receipt as ticket to board our tour van.
Q: Can we book at the last minute?
A: Yes, in that case, there are 2 methods of payment:
1) we take a credit card prepayment over the phone and that will hold your places, or
2) if you wish to pay our Driver-Guide in cash as you board our tour van, in that case we require a credit card to hold and guarantee your seats once the tour is confirmed.
Q: What happens if we cancel a reservation?
A: We must have at least 48 hours notice of cancellation prior to the tour in order to get 50% of the tour price refunded.
Q: Is the tip included, and what is customary?
A: No, it is not. Usually a 15 to 20 % gratuity is welcome when the driver/guide meets or exceeds your expectations, and they will!
Q: Do you give any discounts?
A: Yes, we do offer a 10% discount to active military personnel only
Q: Do you pay travel agents a commission?
A: Yes we pay travel agents with an I.A.T.A. number a 10% commission after the tour has been taken.
Q: What if I have a special need?
A: Please tell us in advance if you have any special needs, car sickness, diet or disability, so we can better accommodate you.
Q: Can we do a morning tour and an afternoon tour on the same day?
A: Yes, we would drop you off first from the morning tour to get a quick bite to eat, and you can arrange with your driver a pick up time and place for the afternoon tour.
Q: What if it rains, is the tour canceled?
A: We never cancel a tour once it is confirmed! We go rain or shine, unless there is a hurricane or a flood! Normally, our rain events are of a tropical nature, rain showers are very localized and don't usually last very long. We have ponchos and golf umbrellas on board for those who forget to bring their own. In case of lightning, the Airboat tour may be shortened, postponed, or replaced with the Cajun Bayou tour because it is a covered boat.
Q: Are your vans wheelchair accessible?
A: We do not have a lift, however we can take folding (collapsible) wheelchairs. We can take up to two wheelchairs at a time. Our vans have NO trunk so they would need to fit between the end of the first bench seat and the side door. For safety reasons, our guides cannot lift guests or wheelchairs in and out of the vehicle. If you are bringing a wheelchair on board, you or another member of your party must be able to move the wheelchair in and out of our vehicle.
Q: How much walking is involved?
A: Usually very little, it depends on the tour.
Q: Do you allow smoking on board?
A: No, sorry, we do not ever allow smoking on board.
Q: Do we have to worry about bugs and mosquitoes?
A: No, the swamps and bayous where we go do not have stagnant water, the water is running and fluctuating, therefore there are no bug problems there.
Q: What's the difference between a bayou tour and a swamp tour?
A: They are the same thing!
Q: How far away from New Orleans are the plantations?
A: On average, about a one hour to 90 minutes drive from the city.
Q: What do we wear, is there a dress code?
A: No, there is no dress code, wear whatever you feel comfortable in. For the airboat ride we recommend glasses or sunglasses for eye protection as we go fast.
Q: I left something on the van, what do I do?
A: We are usually unable to bring back lost items to your hotel. If you believe you left something behind, please call us.